The Home Heat Helpline was launched by the Energy Retail Association in October 2005. The helpline advises people worried about paying their fuel bills and keeping warm during the winter. It also gives advice to low-income households in urgent need of heating help and advice. It is free to call and is open 9am-6pm Monday to Friday.
Calls to the helpline are answered by one of our friendly expert advisors at our call centre. They can give you quick, clear information on the grants, benefits and payment schemes that you may be entitled to as well as basic steps that you can take to save money on heating bills by making your home more energy efficient.
After asking you a few questions the advisor may put your call through to an appropriate specialist team at your energy supplier or another advice or grant giving agency, for further help.
Many people phone on behalf of their friends, relatives and neighbours. Since it began, the Home Heat Helpline has received over 200,000 calls from across Britain. Nearly half of callers said that they had cut down their energy bills after calling us and many more were able to access benefits and grants.
Who we work with
We also take calls from care professionals and other organisations such as the Citizens Advice Bureau and housing associations. Read more information about our partners.
