“Significant help is available through Government programmes, energy companies’ schemes, social tariffs and other services. The Home Heat Helpline has been an important player in linking vulnerable people to the support which is there, and Help the Aged welcomes and commends the expanded and upgraded service being launched [today].” Mervyn Kohler, Head of Public Affairs for Help the Aged
“Millions of older people are worried about increased energy bills, with around one in three pensioner households now in fuel poverty. Many pensioners are confused about what help is available to them and how they could save money. The improved Home Heat Helpline can provide older people with information and advice which could help them cut their costs and ease their worries about their bills.” Gordon Lishman, Director General of Age Concern
‘NEA welcomes the relaunch of the Home Heat Helpline and would urge anyone concerned about high energy bills to contact the Helpline to determine if their supplier offers social tariffs or other assistance for those struggling to pay their bills. The Helpline can also advise customers who are particularly vulnerable about services available to them through the Priority Services Register.’ Maria Wardrobe, Director of Communications for National Energy Action
“Counsel and Care is pleased to endorse the Home Heat Helpline. There needs to be one expert source of information on how to manage your fuel bills, heating grants and benefits. In these difficult financial times, its work has never been more vital to ensure that older people on low incomes get access to the best possible energy advice, and support to get the best deals from their energy providers.” Stephen Burke, chief executive of Counsel and Care
“The Home Heat Helpline helps the most vulnerable consumers to get assistance and advice to save money off their fuel bills. The helpline is great for anyone who needs advice and is worried about paying their fuel bills this winter.” Philip Sellwood, chief executive of the Energy Saving Trust
“Finding out about all the different forms of help available, from suppliers, Government and other sources can be confusing but help is available. Anyone who is worried about their bills and how to stay warm this winter can call the Home Heat Helpline the for free for help and advice.” Tony Herbert, Social Policy Officer at Citizens Advice
“As the credit crunch bites and winter approaches, it is crucial that single parent families have access to good, reliable information about their heating costs. Increasing fuel prices have placed an added pressure on single parent families, which is why One Parent Families|Gingerbread welcomes the relaunch of Home Heat Helpline. Single parents will appreciate the help and information on offer through as they budget for the coming months.” Fiona Weir, Chief Executive of One Parent Families|Gingerbread
‘Especially in the current economic climate, the Home Heat Helpline provides an easy to use service to help all those struggling to heat their homes and save energy. It provides lots of useful information and links to those that can help individuals who need support and The Royal British Legion supports such an initiative’ Harvey Tilley, Head of Community Services, The Royal British Legion
“As the temperature drops, we need to make sure our elderly and more vulnerable citizens stay snug and well in their homes without worrying about how to pay their bills. “There is a great deal of support available to help people keep their homes warm whilst saving money off energy bills which often goes unclaimed. I urge all Londoners to take advantage of the Home Heat Helpline to find out what can keep them warm this winter.” Boris Johnson, Mayor of London
