It can be tough trying to find out if you qualify for special grants and services to help you save money on your heating bills. Just finding the right number to ring or the best person to talk to can take up a lot of time. But that’s where the Home Heat Helpline comes in.
If you’re struggling to pay your fuel bill or worried how you’re going to stay warm, the Home Heat Helpline will make it easier for you to find the answers.
Anyone can phone us for FREE on 0800 33 66 99 and talk to our team of friendly expert advisors – many of them are ex-nurses and social workers so they know how important your call is.
We can provide you with straightforward, clear information on benefits and grants and give you advice on making your home more energy efficient.
We work alongside dozens of welfare organizations as well as all six major energy suppliers so we know what services and options there are for people who need help — from grants for free home insulation and winter rebates to flexible payment plans and benefit entitlement checks. The following services are available from every energy supplier:
- The Priority Service Register — a special service for elderly or disabled people and those living with long-term health conditions that includes bills in easy-to-read larger text or in Braille, as well as security passwords and a free annual gas safety check.
- Grants for free home insulation
- Reduced or ‘social’ tariffs
Some suppliers also have trust funds available to pay off fuel debt and to support local community projects.
The disconnection safety net is also in place to make sure that no vulnerable customer is knowingly cut off, even if they are unable to pay their bill.
Depending on your needs we will either help you directly or put you straight through to the right person at your energy provider.
It makes sense to find out what you’re entitled to. The Home Heat Helpline is here to help, so make that call.
