If you’re struggling to pay your fuel bill or worried how you’re going to stay warm, the Home Heat Helpline can help. Anyone can phone and talk to our team of friendly expert advisors, and you can also call on behalf of a relative or friend.
We can provide you with straightforward, clear information on benefits and grants and give you advice on making your home more energy efficient.
We work alongside dozens of welfare organisations as well as all six major energy suppliers so we know what services and options there are for people who need help. Call the helpline and you could be entitled to a range of help:
- Help to save money on your gas and electricity bills
- Grants for free home insulation
- The Priority Service Register — a special service for elderly or disabled people and those living with long-term health conditions that includes bills in easy-to-read larger text or in Braille, as well as security passwords and a free annual gas safety check (conditions apply)
- Flexible payment options for customers in fuel debt
- Benefits entitlement checks to see if you are missing out
- Trust funds that some suppliers run for vulnerable customers
Factsheets
Our factsheets give information on the type of help available, and tips on how to cut your bills.
