People we’ve helped

Before I spoke to the Home Heat Helpline I didn’t know where to turn to or what to do. My bills were out of control and I was getting into serious debt with the energy company. I ignored it for a long time, and then when I tried to do something about it I had a really frustrating time trying to talk to someone properly.....

I used to be a librarian but I had to retire after I had a heart attack and some serious back problems. My wife retired two years ago, so our monthly income has taken a bit of a dip and what with fuel bills rising it’s been a bit of a worry

A neighbour down the road told me that because I was over 70 I’d be able to get free loft insulation but they had no idea how to go about getting it

It was so nice when I called the Home Heat Helpline to actually speak to a real person who was glad to help instead of some voice telling me to press button something or other and wait in a queue for ten minutes